Subtitle preview:
1
00:00:04,365 --> 00:00:05,772
<i>Talking with a patient's family</i>
2
00:00:05,797 --> 00:00:08,641
<i>is a crash course
in grace under pressure.</i>
3
00:00:08,642 --> 00:00:10,457
<i>One clumsy word,</i>
4
00:00:10,482 --> 00:00:12,263
<i>one careless gesture,</i>
5
00:00:12,288 --> 00:00:13,999